Complaints

Client complaints may be forwarded to compliancedepartment@paretosec.com.
If you need help to make a written complaint, please contact us on +47 24 13 21 84.

You will find our internal complaint procedures here.

Norway

Our clients may also free of charge forward to complaints to Norwegian Securities Dealers Associationís Ethics council (page only available in Norwegian).

Sweden

Clients who are dissatisfied with any of Pareto Securities ABís services are encouraged to contact us to express their grievance as soon as possible. The person or department within Pareto Securities AB who handled the assignment should be contacted first. If you are still dissatisfied you can send a written complaint to the Complaints Manager at Pareto Securities AB.

Clients will receive confirmation in writing that the complaint has been received and the matter is being investigated. In cases where the matter has been handled by the Complaints Manager at Pareto Securities AB, the client will receive the decision in writing.

Clients who are consumers can obtain advice from the Swedish Consumersí Banking & Finance Bureau. In order to have a case examined, clients can contact the National Board for Consumer Disputes (ARN) or a public court of law. Complaints must be submitted to ARN within six months from the date Pareto Securities AB first fully or partially rejected the clientís claim. ARN provides recommendations on how disputes between clients and securities institutions should be resolved. For more information, go to www.arn.se.

The compliance departement is responsible for complaints management at Pareto Securities AB.

Finland

Clients who are dissatisfied with any of Pareto Securities Oyís services are encouraged to contact us to express their grievance as soon as possible. The person or department within Pareto Securities Oy who handled the assignment should be contacted first. If you are still dissatisfied you can send a written complaint to the following address:

Pareto Securities Oy
Compliance Officer
Aleksanterinkatu 44, 6th floor
00100 Helsinki
Finland

The Finnish Financial Ombudsman Bureau (FINE) provides advisory services to private individuals and small enterprises in problem situations relating to the banking, insurance and securities sectors. The Finnish Insurance, Banking and Securities Complaints Boards operate in connection with FINE. The Complaints Boards issue recommendations on disputes in their respective fields.

Services are free of charge. For more information, go to www.fine.fi.